We welcome your views on the support we provide. They will help us to identify what we do well and what we could do better. If you have any comments on the support you received, please write to the address below.

Feedback, Strategy, Communications and Training Group
Consular Directorate,
Foreign and Commonwealth Office
Old Admiralty Building,
Spring Garden,
London, SW1A 2PA.
Phone 020 7008 1500;
Fax: 020 7008 0152;
E-mail: feedback.consular.service@fco.gov.uk

If you are not satisfied and want to make an official complaint about your treatment at the consulates, please write to:

Consular Regional Director for Turkey,
British Consulate General,
Meşrutiyet Caddesi,
No: 34
Tepebaşı
Beyoğlu 80050
Istanbul
Tel: (+ 90) 212 334 6400
Fax: (+90) 212 334 6407

We will investigate your complaint fully. The director will see all complaints. He or she will ask for the investigation to be carried out by a member of staff who is not directly connected to your case or to your complaint. This person will usually be senior to any officer who a complaint has been made against.

We will do our best to give you a full reply within 20 working days. If we cannot give you a full reply within this time, we will tell you when we expect to do so.

We will record and examine complaints, and use the information to help make sure we offer the best possible help and support.

If you are not satisfied with the response you receive, you can write directly to either a Foreign Office Minister or your member of Parliament (MP), asking them to raise your complaint with the Foreign and Commonwealth Office.

If you have made your complaint through your MP and are still not happy with the reply that we have given, you can contact the Parliamentary Ombudsman (also called the Parliamentary Commissioner for Administration). The Ombudsman will normally only consider cases relating to maladministration’ (that is, poor administration or applying rules incorrectly). There are more details about this on the Parliamentary Ombudsman’s website